Cruise With Confidence with Princess Cruises

Photo: Passenger in a lounge chair on board a Princess Cruise

We love helping you connect to unique destinations and each other but understand you may have concerns about booking a cruise right now. That’s where Cruise with Confidence comes in.

It’s our way of reassuring you that when you’re ready to sail again, we’ll make sure it’s as safe as possible. So dream on. Make plans. And let’s look forward to exploring this big beautiful world together soon.

Your Health is Our Priority

We’re working with public health officials, including the U.S. Centers for Disease Control and the World Health Organization, to devise and implement best practices to protect the health of our guests and crew. That means everything from enhanced screening before embarkation to additional sanitization measures on board our ships. People come first, always.

Pre-Cruise
Changing Itineraries

We constantly monitor the global health map and cancel or modify itineraries to impacted areas. We also prevent guests and crew who have recently traveled through these high-risk locations from boarding. For a current list, see our full

Enhancing Health Requirements

We will deny boarding to guests and crew if they:

  • Have been in contact with a suspected or confirmed case of COVID-19 or a person being monitored for COVID-19.
  • Are suffering from a fever or flu-like symptoms prior to embarkation.
  • If you meet any of these criteria, please contact Princess via your travel advisor as soon as possible, definitely before you travel to the terminal for embarkation. If you’re unable to sail because of these restrictions, you’ll receive a full cruise credit.

Embarkation
Stepping Up Screenings

  • At embarkation, we’ll require all guests and crew to participate in mandatory health screenings, which may include a thermal scan to check temperatures, and in some cases secondary screenings. Depending on the results, we will deny certain individuals boarding if we feel they could pose a risk to others.

Enhancing Sanitation Procedures in Embarkation Terminals

  • Enhancing Sanitation Procedures in Embarkation Terminals Beginning in select terminals on March 7, 2020, highly touched surfaces throughout each embarkation terminal will be sanitized continuously, and terminals will be thoroughly sanitized and, where possible, fogged before and after each embarkation and debarkation.

On Board
Cleaning Everywhere!

  • In addition to the rigorous daily cleaning regimen we already have, we are establishing additional sanitation measures on all our ships, which include sanitizing frequently touched surfaces in all public areas – from tables and chairs to casino chips and fitness machines – even more often than we did before.

Free-flowing Hand Sanitizer

  • We already have hand-washing sinks or hand sanitizer dispensers in front of entrances to all dining venues and the buffet. Crew will monitor entrances to all venues to encourage all guests wash their hands before entering. We are also adding additional hand sanitizer dispensers in high-traffic areas around the ship.

Keeping Our Crew Healthy

  • Each day, we are raising awareness daily of how to maintain a healthy environment on board by reinforcing frequent hand-washing, avoiding hand contact, reporting guests who present signs of illness and more. We will also more actively enforce crew hand-washing and provide more hand sanitizers in crew areas.

Revising Medical Protocols & Staying Prepared

  • Every Princess ship sails with a highly capable medical team that will receive special training for COVID-19. Any guest or crew member who exhibits symptoms of respiratory illness will strongly be encouraged to visit the Medical Center for a complimentary consultation and, if appropriate, screening for COVID-19.

Additional Information
24/7 Monitoring and Preparedness

  • Our team monitors world health developments from our state-of-the-art Fleet Operations Center in Santa Clarita, California, and offices around the world 24-7. We are also in close contact with major health agencies, medical experts and partners in the travel industry so we can act quickly to revise plans and protocols as the situation evolves.

Your Health and Safety Is Our Top Priority

  • Princess is working closely with public health officials to keep COVID-19 away from our ships. Here are some actions we are taking to ensure that you can sail safely and confidently.



Stay Healthy While Cruising

  • Here are some healthy travel habits recommended by the World Health Organization and the U.S. Centers for Disease Control — be sure to practice them on your next Princess® cruise!

New Onboard Health Protocols

  • Here are some new health protocols that you can expect to see on board your next cruise with us!

Making it Easier to Change Plans

  • How do you travel with greater certainty in uncertain times? Flexibility. Book any cruise that sails through April 30, 2021 and should you need to cancel, you will receive a Future Cruise Credit for any cancellation fees and a refund of additional funds received to the original payment method. See our link below for more details.

Making It Easier to Change Plans — Cruise with Confidence

  • Temporary cancellation & final payment policies extended for cruises and cruisetours departing through April 30, 2021

We have temporarily revised our final payment dates and cancellation policies for voyages through April 30, 2021. As always, any payments made prior to the final payment date are refundable to you in the original method of payment*. We have new policies handling cancellations and refunds after the final payment date:

Cancel up to 30 days before you sail and receive a Future Cruise Credit** for any cancellation fees^ and a refund of additional funds received to the original payment method.

Final payment is due 60 days before departure, not our usual 90 days^.

If you have purchased Princess Vacation Protection, your refunds for covered cancellation reasons will continue to be governed by Princess Vacation Protection. Please review the plan coverage, conditions and exclusions for full details. Princess Vacation Protection is available to residents of the U.S. and Canada (except Quebec and Puerto Rico).

*For guests in the UK, deposits will be refunded in the form of a Future Cruise Credit (FCC).

**A Future Cruise Credit is like a voucher for a vacation at a later date, the promise of another adventure at sea.

Protecting Your Cruise Investment

One of the best ways to ease concerns over unforeseen vacation issues is by adding travel protection. For our U.S. and Canadian guests, we offer Princess Vacation Protection, which lets you cancel for any reason and includes such travel benefits as reimbursement for trip interruption, medical expenses, baggage delays and more. It’s easier to rest easy when you know you’re covered.

Enjoy Some Peace of Mind with Princess Vacation Protection
Life can be unpredictable but you can rely on Princess Vacation Protection

One of the most common questions we hear from our guests is, “Should I buy cruise insurance?” If you want to spend more time relaxing and less time worrying, the answer is yes. Cruise travel insurance offers some peace of mind for travellers. That’s why we offer Princess Vacation Protection (PVP), which provides both a cancellation fee waiver and insurances as a simple way to ease your worries before setting sail.

Cancel for any Reason1

Cancellation Fee Waiver1 (Non-insurance features provided by Princess Cruises)

Life is unpredictable… but you can rely on Princess Vacation Protection. If you need to cancel for specified reasons outlined in the Cancellation Fee Waiver section of the plan you’ll receive a refund of your cancellation fees. If you need to cancel for any reason not listed in the plan, under the “Any Reason” Cancellation Enhancement feature, you’ll receive 75% of the cancellation fee amount in the form of future cruise credits under our Standard plan and 100% under the Platinum plan.

Trip Delays

If you are delayed starting your trip or returning home, you may be reimbursed for expenses that were not arranged through Princess – including meals, hotel, and transportation..

Trip Interruptions

If you need to interrupt your trip due to a covered reason such as an illness or injury, you are eligible for reimbursement of prepaid cruise/land arrangements made through Princess and/or the cost of one-way airfare to get you home

Personal Belongings

Your baggage is also covered in the event it is damaged, lost, stolen, or delayed to your destination.

Medical Expenses

Most medical expenses are covered in case you become sick or injured during your trip.

Medical Evacuation

Princess Vacation Protection also provides coverage in case your medical condition requires emergency evacuation to an appropriate medical facility.

24/7 Support

Need help? You will have access to 24/7 worldwide assistance for travel, medical, and emergency services.

How Much Does Princess Vacation Protection Cost?

Princess Cruises offers two travel protection products, Standard Princess Vacation Protection & Platinum Princess Vacation Protection, both of which combine travel protection and non-insurance features and benefits to provide protection for unexpected events.

Photo: Chart illustrating Princess Vacation Protection plan options

Captain’s Circle Loyalty Benefit

Available in both a Standard and Platinum plan, choose the plan you want based on the coverage and plan price that works best for you. Captain’s Circle members who have achieved Ruby, Platinum or Elite status who elect to purchase Standard PVP automatically receive a complimentary upgrade to PVP Platinum; we’ll pay the difference in plan cost on your behalf.

Purchase Princess Vacation Protection

Princess Vacation Protection can be purchased at the time of booking or up until final payment. You are considered enrolled as soon as the plan cost has been paid.

Coverage Details

Cancellation Fee Waiver1

(Non-insurance features provided by Princess Cruises)

Life is unpredictable… but you can rely on Princess Vacation Protection. If you need to cancel for specified reasons outlined in the Cancellation Fee Waiver section of the plan you’ll receive a refund of your cancellation fees. If you need to cancel for any reason not listed in the plan, under the “Any Reason” Cancellation Enhancement feature, you’ll receive 75% of the cancellation fee amount in the form of future cruise credits under our Standard plan and 100% under the Platinum plan.

Travel Insurance Benefits2

(Underwritten by Nationwide®)

Sail through your vacation with less to worry about.

Trip Interruption: Up to total trip cost reimbursement for missed, prepaid cruise arrangements and/or the cost of one-way airfare if you must start your vacation late or need to come home early due to illness, injury and more.

Trip Delay: Up to $500 for any pre-cruise trip delay expenses and/or post-cruise trip delay expenses up to $1,500 (not to exceed $1,500 for both pre- and post-cruise delays) for meals, hotel and transportation.

Baggage Delay: Up to $500 if your luggage is delayed during travel.

Baggage/Personal Effects: Up to $1,500 ($3,000 with the Platinum plan) if your stuff is lost, stolen or damaged.

Accidental Medical Expense: Up to $10,000 ($20,000 with the Platinum plan) if you become injured while traveling.

Sickness Medical Expense: Up to $10,000 ($20,000 with the Platinum plan) if you become sick while traveling.

Emergency Medical Evacuation/Repatriation: Up to $25,000 ($50,000 with the Platinum plan) in the event your medical condition requires emergency medical transportation to an appropriate medical facility or in the event of your death, provides coverage to transport your mortal remains.

24/7 Worldwide Travel Assistance Services3

(Non-insurance services provided by LiveTravel

Need help while you travel? Assistance is there for you, 24 hours a day, 7 days a week, anywhere in the world.

Princess Vacation Protection can be purchased while booking your next cruise vacation on princess.com, by contacting your travel agent, by calling 1-800-PRINCESS, or on Cruise Personalizer. It is available for purchase up until final payment for your trip on all Princess Cruises, Princess Cruisetours, Princess Alaska Land Tours and Princess Canadian Rockies Land Tours, and is available at two levels: Standard or Platinum. Princess Vacation Protection is not in effect until the plan cost has been paid to Princess in addition to any required cruise deposits or payments.

1 Non-insurance feature provided by Princess. For NY & WA residents only, Trip Cancellation benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio (NAIC #23787). In addition, residents of NY are not required to purchase the Travel Insurance Benefits in order to receive the “Any Reason” Cancellation Enhancement feature.

2 Travel Insurance Benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio (NAIC #23787).

3 Travel Assistance services are non-insurance services provided by LiveTravel International.

This plan provides insurance coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

Princess Vacation Protection – Standard To obtain your state-specific Certificate of Insurance providing the terms, conditions and exclusions of the certificate, visit PVP Standard.

Princess Vacation Protection – Platinum To obtain your state-specific Certificate of Insurance providing the terms, conditions and exclusions of the certificate, visit PVP Platinum.

Note that Princess Vacation Protection is not available to residents of Quebec or Puerto Rico.